Cancellation & Refund Policy

Last modified: 08/14/2021

Introduction:

“Kdpcover “ is committed to your satisfaction. If you have purchased digital/hard goods/subscription from Kdpcover and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 14 days of the original purchase date.

Cancellation:

Cancellation of any order/service/product can be done if the customer is:

  • Not satisfied with the delivery and revisions (for book/ebook cover design, ebook/book formatting & cover design extras)
  • Not satisfied with the subscription plan and pricing

Refunds of Hard Goods:

To be eligible for return and refund, the following steps must be taken:
  1. Refund must be requested in writing by contacting [email protected]
  2. Request of refund must be made within 14 days of the original purchase date
  3. Hard goods must be returned to Kdpcover immediately, according to the instructions you will receive once contacting [email protected] as directed in step 1.
  4. The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Kdpcover sole, reasonable discretion.

Refunds of Digital/Subscription Based Goods:

To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:

  1. Refund must be requested in writing by contacting [email protected]
  2. Request of refund must be made within 14 days of the original subscription purchase date
  3. Refund can be requested anytime before the order gets completed. Refund cannot be initiated if the order is marked as complete. (This point is valid for ebook/book cover design, ebook/book formatting and cover design extras services)

Kdpcover
is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Kdpcover at [email protected] for any questions related to our policy, or simply to let us know how we can help.
Kdpcover

S-28-B 3rd Floor, School Block Near Baba Balak Nath Mandir, Shakarpur
Delhi, India 110092
[email protected]
http://kdpcover.com